Services and Support
Growth is never by mere chance.
It is the result of several forces working together.
The global economic scenario dictates its own pressures - budgetary concerns and expectation of improved services, swift response times and reduced TCO (Total Cost of Ownership).
CIOs and CTOs continually face the challenge of providing high quality solutions, integrating latest technology, at minimal costs. At Nibble TechSoft, we
provide world class IT infrastructure management and IT consulting services which focus on reducing TCO, improving IT infrastructure performance, increase flexibility
to meet your evolving business needs. Manage your IT infrastructure better to suit your evolving business needs.
Businesses need reliable IT support services as business priorities change quickly in a dynamic environment. Nibble TechSoft provides customized IT support outsourcing
services that ensures the optimum functioning of your IT systems and ensures complete support for your IT needs. We seamlessly integrate emerging technologies in
a dynamic landscape. To successfully enable system integration, Nibble TechSoft Services provides robust IT Support Systems and expert on-site IT support- controlling
maintenance costs, improving end- user experience and upgrading hardware and software.
Warranty Upgrades
Nibble TechSoft's end-user IT support Services are designed to provide streamlined services to end-users across locations for your business and improve end-user productivity.
We provide a standardized process including on-site IT support for your end-user environment. Our 24x7 support services include desktop management, OS management,
office automation applications, business applications, troubleshooting LAN issues and IT technical support services. We can help you:
+ Control costs
+ Reduce downtime
+ Improve agility and flexibility
+ Integrate emerging technologies
+ Access a high level of expertise
Post Warranty Service
Reduce IT support costs and avail high quality services while improving operational efficiency.
Customers today expect high quality of service, Nibble TechSoft products and competitive pricing. The need is to control costs while delivering services that meet
the highest standards globally. At Nibble TechSoft, we provide every customer with high levels of IT Product Support Services including online tech support,
to help them maintain IT operational efficiency through hardware maintenance, software updates and troubleshooting, and customized IT support solutions.
We use agile technologies to meet your evolving business requirements.
Annual Maintenance Contract
Minimum disruption. Maximum business.
Fast and easy rollouts
Maximize business continuity, minimize loss. Get IT management services with unmatched scale across India, 24X7 remote support, the latest in technology & robust security.
Peace of mind
Outsource your IT management worries with our assured incident reduction, Low TAT, transparency in operations & audit adherence. Your satisfaction guaranteed.
Focus on innovation
Relieve your IT team from mundane and repetitive tasks. Continuously automate processes so that your IT team can focus on the tasks that matter.
Infra Health Audit/Assessment Services
In order to ensure the health of your IT infrastructure as per global standards, Nibble TechSoft exercises state-of-the-art tools to identify the existing and future areas of concern.
We ensure that your infrastructure is in conformity with the set standards.
Our team of certified consultants ascertain that enterprises get the best performance and maximum efficiency from their IT infrastructure. We provide you a detailed report
with recommendations in the areas where your infrastructure needs betterment in terms of security and optimized performance thereby ensuring reduction in your forthcoming operational costs.
Hardware Support: We offer single point contact for service needs irrespective of the technology and operating platform deployed.
+ Mission Critical 24 x 7 Support
+ On-site Support
+ Proactive, periodic check
+ Remote Monitoring support
+ Resident Engineer
Facility Management Services
Nibble TechSoft's IT Facility Management (IT FM) covers Comprehensive & Non-Comprehensive Annual Maintenance of IT hardware, Software, Networking components, etc. as per
the specific requirement of the client.
We offer Facility management services on Service Level Agreement (SLA) Model and Time and Manpower based support model. We also specialized in providing remote management
support in this area. We provide a more cost-effective method of managing and protecting enterprise networks, systems and applications. Our services comprises a comprehensive,
integrated suite of services to manage a client's distributed computing environment as a single entity—all with single point-of accountability. Our facilities include Desktop management,
Management Server solutions, Network Management & Security Management.
Nibble TechSoft's Facility Management solution can:-
+ Reduce the total cost of operations
+ Focus client on core business activities
+ Rationalize staffing costs
+ Optimize asset utilization
+ Facilitate service delivery
+ Improve uptime and system availability
Nibble TechSoft strives to ensure a high return of investment on IT infrastructure for customers through the following services:
+ IT Infrastructure Consulting/Integration/ Management
+ Security Services
+ On-site services
+ Maintenance Services
+ Data Centre Management
+ Network Management
+ Server and Backup Management
+ Database Management
+ Messaging Services
+ Help Desk Services
+ Desktop Management
+ Application Software Support
+ Anti-virus Support
+ Asset Management
+ Vendor Management
+ Software Version Control & License Management
+ Auditing Services
+ Complete IT Outsourcing
Installation / Migration
Nibble TechSoft delivers Remote Infrastructure Management Services through its state-of-the-art Infrastructure Operations Management Centers, which are highly automated
and capable of providing Business SLAs and End User SLAs, irrespective of the underlying technology, device or platform. We offer end-to-end infrastructure management
including data centre operations management and support.
Network Management Services
Optimise the capacity of your network to make the most of network performance and eliminate bottlenecks. Nibble TechSoft provides complete support for the management and security of your
networks - voice, data and converged - on premise and in the Cloud. Services are provided either on-site or remotely from our network operations centre (NOC). It means that you don't
have to invest money and time in recruiting and maintaining an inhouse, trained and certified resource to manage your mission critical IT infrastructure.
How we can help:
Our specialists proactively optimise the capacity of your network to make the most of network performance and eliminate bottlenecks.
Our engineering and design capabilities ensure high availability and cyber security while our Network Operations team monitors, alerts and reports on performance,
managing patches and resolving issues before they affect your business.
We carry out rigorous change and configuration management, including auto-discovery process and performance thresholds and conduct automated preventive notification, pre-failure alerting,
trend analysis, event correlation and root cause analysis.
We can support you with:
Full Network Design
Mixed use connectivity
Voice and Data cabling services
Fully managed installations
Wide range of network configurations
Multi-site connectivity
Third party supplier integration.
+ Structured Cabling
The importance of network cabling is often overlooked when deploying a new network. Many companies view network cabling as a given or minor factor in the overall network configuration.
If your network cabling struggles to cope with the demands placed on it, your business will suffer. A well designed, correctly installed, standards compliant, structured data cabling
system plays a significant role in protecting investment in IT Infrastructure and allowing for future needs by staying connected.
+ Telephony
This often forms part of the IT infrastructure. We provide a full network design and implementation service incorporating wired and wireless connectivity, together with CAT 5 and CAT 6
voice/data cabling services via our Partners.
Benefits:
There are many direct benefits to your organization when you use our Network Management services, for example:
+ Trained and certified IT professionals manage your mission critical IT infrastructure
+ Maximization of network performance and availability
+ Reduced costs due to leveraged resources and staff
+ No hiring, training or staff retention issues, which distract from your primary business
+ Your investment is protected when we utilize customer-owned equipment or offer our standard network management suite
+ Nibble TechSoft has first-hand experience working with DIR's TEX-AN platform
Remote Monitoring
Our services provide ceaseless surveillance of servers for accessibility and utilization, incident & problem management,
OS health management and upgrades, user management services, etc. Our holistic approach, technical expertise and Nibble TechSoft strategies have helped us implement
reliable solutions across industry verticals. We offer Remote Managed Services in the following models:
+ Complete NOC Managed Services
+ Hybrid Management Services (NOC + On-site)
+ Incident based support
Our range of services include:
+ Cloud Management
+ Data Centre Management
+ End User Support
+ Cloud Security
Cloud Services-IaaS/SaaS/PaaS/E-Mail
Nibble TechSoft with its decades of technical consulting proficiency offers highly beneficial cloud services for its clients. Providing both customized
and cost effective solutions, we ensure greater productivity and increased efficiency for your business.
The rapid advancement of technology poses immense technical challenges for enterprises. Our expert consultants assure the deployment of state-of-the-art
technology and bring together the necessary skills, expertise, and proficiency to enable our clients realize the potential gains of their investment.
Our team of globally recognized certified consultants have rich expertise in Architecture, designing, deployment, and migration of cloud services using
the desirable technology. We ensure enterprises with higher scalability, agility, mobility, security, and accessibility to their cloud infrastructure.
With the success story of Nibble TechSoft, our clients are assured of extensive support, guaranteed delivery, global outreach and unparalleled value.
Cloud Assessment & Implementation Services
Nibble TechSoft leverages a proven consulting approach which helps us provide sustainable, reliable and secure IT solutions to our clients.
Our proven four-step approach consists of:
+ Assessment of specific business needs with the customized Cloud Suitability Matrix.
+ IT optimization - Assess, Classify and Analyze complex inter-system dependencies using Industry standard tools.
+ Design of outcome based business models using Accelerated Solution Design (ASD) methodology.
+ Total Cost v/s ROI calculations considering Tangible & Intangible outcomes.
Cloud Adoption Strategy:
Nibble TechSoft follows a distinctive and systematic approach towards cloud adoption. Our strategy towards selecting the cloud is based on detecting
potential threats which can hamper the security of the data and adopting the most appropriate one to ensure that the critical business data is secure in the cloud.
We work on three core principles - Discovering, Enabling and Optimization. Starting with the initial profiling, analysis and planning activities in the
Discovery phase, our Enabling and Optimization services include the delivery of pre-go-live communications, training, awareness and enablement plans,
as well as ongoing optimization services. We specialize in increasing consumption on the services below:
+ Microsoft Office 365
+ Microsoft Enterprise Mobility + Security
+ Microsoft Azure
+ Skype for Business
+ SharePoint
+ Windows 10
Next Steps?
We'd welcome the opportunity to discuss how we could assist you with your current exercise.
Get in touch with us